Frequently Asked Questions
Everything you need to know about shopping with SSLR
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days within the continental US. We offer free standard shipping on all orders over $50, while orders under $50 incur a flat rate fee of $5.99.
What is SSLR's return and exchange policy?
We accept returns and exchanges within 30 days of the delivery date. Items must be in their original, unworn condition with all tags attached. Please note that final sale items are not eligible for return.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As our styles range from slim-fit to relaxed, we recommend measuring a similar garment you own to compare with our charts for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What should I do if my item arrives damaged?
We pride ourselves on quality, but if you receive a defective or damaged item, please contact our customer support team within 48 hours of delivery with photos of the damage so we can arrange a free replacement.